Help & support
Support.
Bought a course, a watercolour guide or a lesson plan and need a hand? You're in the right place. Find quick answers below, see what else might help, or send a support query and I'll come back to you.
What I can help with
Most queries fall into one of these. Tell me which on the form below.
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Downloads & access
Can't find your purchased course, guide or lesson-plan download, or your access link expired? I'll re-send it.
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Courses & videos
Trouble playing a lesson video or working through a course module? Let me know which one.
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Orders & receipts
Questions about an order, a receipt, or a refund on a digital product.
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Workshop bookings
Changing or asking about an in-person workshop booking at the Cornish Craft Barn.
You might also be looking for
Solutions that solve the most common reasons people get in touch.
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Watercolour Essentials Guide
The £19 digital guide — loose washes, value, and the discipline of restraint. Instant download.
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Lesson Plans
Classroom-ready, printable lesson plans for teachers and group leaders.
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Online Courses
Learn to paint at your own pace, wherever you are — start free.
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Prints & originals
St Michael's Mount, Mousehole and original watercolours in the shop.
How support works
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Send your query
Use the form below — include your order email and which product it's about so I can find it fast.
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I take a look
I'm a one-person studio in Cornwall, so it's me reading it — usually a reply within a couple of working days.
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Sorted
Re-sent download, fixed access, answered question. If it needs a refund on a digital product, I'll arrange it.
Submit a support query
Tell me the order email you used and which product it's about (a downloadable course, the Watercolour Essentials Guide, a lesson plan, a print, or a workshop booking). The more detail, the faster I can help. Or email directly: hello@damiansemonin.art
- Email hello@damiansemonin.art
- Typical reply Within 1–2 working days